Google reviews
Every finished job asks for a review on its own, about two hours after the work is done. When one lands, the reply is written and posted for you.
Ridgeline Heat & Air is a made-up company. Every name, number and message in this example is invented to show how the product works.
What it does
Reviews are the one piece of your marketing that goes stale on its own. Stop feeding it and the companies still feeding theirs move past you on the page people read first.
Every job asks
The visit gets marked complete the way it already does. That is the trigger. Nobody keeps a list, nobody gets a reminder, nobody has to be in a good mood on a Friday afternoon.
The check in comes first
Two hours later, one question before any review talk: how did it go? An unhappy answer puts an alert in your hand while you can still pick up the phone about it.
The same link for everyone
One short message with a single link that opens straight on the stars. No clipboard, no QR code taped to a van, no awkward conversation on the way out.
The reply is already written
It reads the review, pulls what the job actually was, and drafts a response in your voice. Four and five star replies can post on their own. Anything lower waits for you.
Watch it run
One check in, one link, one reply drafted for you. The customer never opens anything but their messages.
Job marked complete · 2:40 PM
Hi Dana, it's Ridgeline Heat and Air. Marcus just wrapped up out there. How did everything go today?
Sent on its own, two hours after the job closed.
Really well. House is already cooling down.
An unhappy answer would put an alert in the owner's hand right here.
Glad to hear it. Would you mind leaving Marcus a quick review? It takes about twenty seconds.
Just did. Marcus was great.
Dana R. Today · made up customer
Five starsCalled mid afternoon and they had someone out the next morning. Straight with us about what it needed. Cool again within the hour.
Response from the owner
Thanks Dana, glad we could get you back up the next morning. Marcus said the capacitor had been on its way out for a while, so hopefully that is the end of it. Give us a shout before the first cold snap and we will look at the heat side while we are there.
Ken W. 5 days ago · made up customer
Three starsWork was fine but the tech showed up at the end of the window with no heads up. Had to take a whole afternoon off for it.
Three stars, so it waited for the owner. The alert and a draft reply reached his phone within minutes of it posting. He decides what goes under it.
Ridgeline Heat & Air is a made-up company. Every name, number and message in this example is invented to show how the product works.
The part most people get wrong
The check in never decides who gets asked. Happy, unhappy, or no answer at all, the same review link goes to everybody, on the same schedule. Nobody gets quietly routed to a private form instead of the review page.
That trick is called review gating. It is against Google's policy, and it gets reviews removed. The check in changes what you know. It never changes who gets asked.
Scope
Included
Never
Texting switches on once the carriers approve your business. Usually a few days, sometimes a few weeks. We file it the day you sign.
The rules we run it by
No gating.
The check in never decides who gets asked. Everyone gets the same link on the same schedule, whatever they said about the job.
No incentives.
Nobody is offered anything for a review. Google removes reviews that were paid for, and it can take the profile down with them.
One reminder, then silence.
Nothing back after two days gets one more short message. After that we stop. Nobody was ever nagged into a five star review.
The profile stays yours.
You own your business profile and you keep owning it. We work the review section and we leave the rest of it alone.
Questions
Yes. Every review gets an answer, not only the good ones. A low one reaches you within minutes with a draft attached, because what goes under a bad review is a call you should make rather than one we should make for you.
You hear about it before the internet does. The check in asks how the job went before a review is ever mentioned, and an unhappy answer puts an alert in your hand while you can still ring them. The review link still goes out. What changes is that you knew first.
Every one, on the same schedule, with the same link. Whether they were pleased with the job or not, nobody gets sorted out of the list before the ask goes out.
No. Asking every customer is allowed. What is not allowed is gating: sending happy customers to the review page and quietly routing unhappy ones to a private form instead. We never do that, and Google removes reviews collected that way.
Price
Google Review Automation
$197/moPer location. Two shops, two lines on the bill.
Month to month, cancel any time.
Send us your profile link first.
The free audit looks at what your profile is doing today and what we would change about it. You get the report whether or not you hire us.
