AI receptionist
Savannah picks up your phone, your texts and your website chat, around the clock. It says what it is, works out what is wrong, and puts the job on your calendar.
Savannah Ridgeline Heat and Air, this is Savannah, a virtual assistant. The call is recorded. What is going on with your system tonight?
Dana My AC quit this afternoon. House is sitting at eighty four.
Ridgeline Heat & Air is a made-up company. Every name, number and message in this example is invented to show how the product works.
One assistant
It is one assistant, not three tools bolted together. Someone who calls at nine at night and someone who types into your website at nine at night get the same answers, because there is one place those answers live and you are the one who wrote them.
Phone
Answered in one ring
It picks up at two in the morning, works out what is wrong, checks the job is one you take, and puts it on the calendar.
Texts
Today
Sorry we missed you. This is Ridgeline Heat and Air, a virtual assistant on our line. What is going on with your system?
Furnace is making a racket. Can someone look at it Thursday?
Thursday between 10 and 12 is open. Want it?
Every thread carries an opt out. Reply STOP and it stops for good.
A call that rang out gets a text back in seconds. So does a form filled in at midnight. Same assistant, same rules, same calendar.
Website chat
The widget on your site runs the same conversation, and what it books lands in the same place a phone call does.
Ridgeline Heat & Air is a made-up company. Every name, number and message in this example is invented to show how the product works.
The name is yours
Savannah is the name it comes with. Tell us to call it something else and that is the name it gives out at the start of every call.
Included, not sold apart
Missed call text back and speed to lead texting (answering a brand new lead within seconds) are part of this. We never sell them on their own.
When texting starts
Texting switches on once the carriers approve your business. Usually a few days, sometimes a few weeks. We file it the day you sign.
Read the call
A service call to a company that does not exist, answered end to end with nobody in the office. Nine lines, in the order they happen.
Savannah Virtual assistant 0:00
Thanks for calling Ridgeline Heat and Air, this is Savannah, their virtual assistant, and the call is recorded. What's going on with your system tonight?
Caller 0:05
My AC quit sometime this afternoon. House is sitting at eighty four and it's not coming down at all. I've got a two year old in here.
Savannah 0:12
That's miserable, I'm sorry. Let's get somebody out to you. Is the outdoor unit running at all, or is it completely quiet?
Caller 0:20
The fan outside isn't spinning. Inside's blowing, but it's just warm air.
Savannah 0:24
Okay. I'll note the fan isn't turning, so whoever comes out knows what they're walking into. What's the service address?
Caller 0:33
412 Turner Ridge Road, Rogers.
Savannah 0:37
That's well inside our area. I have tomorrow, eight to ten in the morning, or I can put you on tonight's emergency list, which carries an after hours charge. Which would you rather?
Caller 0:46
Tomorrow morning's fine.
Savannah 0:49
You're booked for tomorrow, eight to ten. I'm texting the confirmation to this number now, and you'll get a reminder at seven. Anything else I can do for you?
Ridgeline Heat & Air is a made-up company. Every name, number and message in this example is invented to show how the product works.
Scope
What it hands to you matters more than what it handles. An assistant that improvises past what it knows is worse than no assistant at all.
It handles
It hands to you
Spam calls
Every business line gets them. The warranty robot. The voice that found a problem with your Google listing. When your number points at the assistant, those calls ring it first.
It asks what the call is about, works out there is no job on the line, and lets the call go. It writes the whole thing in your log so you can see what it caught. Your phone stays in your pocket.
Every call lands in the log. Only the real ones ring your phone.
Ridgeline Heat & Air is a made-up company. Every name, number and message in this example is invented to show how the product works.
Hear it yourself
That line is answered the same way the call above was, before it ever reaches a person. Ask it something awkward. Publishing the number is the whole point.
Answered around the clock.
The rules we run it by
What every caller hears
Calls are answered by a virtual assistant that says so at the start of every call. It handles the routine part well: what is wrong, where you are, what your schedule has open. Anyone who wants a person gets routed to one. Anything urgent or unusual is escalated rather than handled. Calls are recorded, with notice, so you can hear exactly what was said on your behalf.
It does not improvise.
A complaint, a billing question, a firm price on work nobody has looked at: it stops. It says a person will call, then sends the whole thing to you with the recording attached.
It never asks for money.
No card numbers, no deposits, no payment links. If money has to change hands, that part is yours.
Texting is registered before it sends.
Every business number in the country has to clear carrier registration (A2P) before it is allowed to send. Opt outs are honored from the first message, and honored for good.
You hear what went out.
The recording lands in your account within a minute of hang up, with the transcript and a written summary beside it, so you can check what went out under your name.
Questions
Calls are answered by a virtual assistant that says so at the start of every call. It handles the routine part well: what is wrong, where you are, what your schedule has open. Anyone who wants a person gets routed to one. Anything urgent or unusual is escalated rather than handled. Calls are recorded, with notice, so you can hear exactly what was said on your behalf.
It stops and hands off. Ask for a person and it takes the message, writes down what the call was about, and sends it to whoever you nominated with the recording attached. It does not argue and it does not try to keep the call.
Yes. The number stays yours. We point it at the assistant, and you can point it back whenever you want. Nothing changes for the people already calling it.
Yes. Savannah is the name it comes with. Tell us what you want it called and that is the name it gives out at the start of every call.
The same thing it does at noon. It picks up, works out what is wrong, checks the job is one you take, and books the slot. Anything urgent goes to your phone right then instead of waiting for morning.
Price
AI Receptionist and Texting
$397/moOne line on the bill. A front desk that picks up at two in the morning, for a fraction of what a full time one costs.
Month to month, cancel any time.
Start with the free audit.
We look at how your phone works today, what happens when it rings out, and what is falling through. You get the report either way.
